Refund policy

Returns & Refunds – Drumz (Artichoke LLC)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@drumz.shop with your order number and photos (if the item is damaged/defective). If your return is accepted, we’ll reply with the correct return address and instructions.
Items sent back to us without first requesting a return will not be accepted.

Return shipping costs
Return shipping is the customer’s responsibility, unless:

the item is defective or damaged, or

we shipped the wrong item.
In those cases, we’ll provide a prepaid return label or another appropriate solution.

You can always contact us for any question at support@drumz.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Because we work with print-on-demand partners, some items cannot be returned:

custom or personalized designs,

gift cards,

items marked “final sale” at the time of purchase.
We also cannot accept returns of any item that has been worn, washed, or damaged by the customer.

Exchanges
The fastest way to get what you want is to return the item you have. Once the return is accepted and refunded, you can place a new order for the item you want.

European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, and you’ll need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be refunded to your original payment method within 10 business days. Your bank or card issuer may need extra time to post the refund.
If more than 15 business days have passed since we approved your refund, please contact us at support@drumz.shop.